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Returns & Refunds

If you are a consumer based in the UK and not a business or organisation then this section applies to you. If you are a business, please refer to our Commercial Terms where you will find the relevant information for you.

We want you to be entirely happy with your purchase from Village Domestics Supplies. If you change your mind after placing your order you are still able to make a cancellation, regardless of the reason, without any fee before the item is despatched.

Once despatched, if you have ordered the wrong item by mistake, you have 14 days from the day following your delivery to let us know if you want to return your product(s) so long as they are unused. (Excludes business customers.)
Please note: You are responsible for the cost of returning unwanted/cancelled items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.

We cannot stress enough how important it is to check your order on delivery.

Upon delivery (and whilst the delivery team is still there) we recommend you give your product(s) a thorough all round check as any damage needs to be reported immediately. Once a signature has been recorded by the delivery provider any damage stated afterwards is not covered by insurance. This does not affect your statutory rights.

It is also to your benefit to report things on delivery as it can be more expensive to return large appliances with the need for correct packaging etc. If you no longer have the original packaging, or it has been rendered unusable, it is your responsibility to obtain adequate packaging material required for safe transport of the goods.

Please Note:
If you are beginning any big kitchen projects, meaning you won’t be opening your new products for a while, we still advise you to check everything on delivery. If this is the case, and any problems are noticed after the 14 day period and the products are still unused, we recommend that you contact us to discuss the situation, and we will advise you as best we can.

You may cancel your order within 14 days from the day following delivery subject to the following conditions and returns process:

  • To process the return it’s always quicker to first contact our team on 01619801110
  • For all cancellations:
    • You must cancel in writing within 14 days from delivery.
    • You are responsible for the cost of sending back the goods.
    • You have a statutory duty to take care of the goods. Damage or distress caused or allowed by you to the product may void your right to return the product.
    • You may examine the goods as you would do when purchasing in a shop. You have a duty to take care of the goods. Cancelled orders where the goods are returned damaged, worn, scratched, modified (including software setup if applicable) or missing any of the supplied equipment, including filters, screens, stands, batteries and other accessories will be rejected and returned to you.
    • If the goods are returned with any damage, you will be charged for the diminished value of the goods.
  • We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
  • You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing you are fully liable for the cost of the goods.
  • You are responsible for the cost of sending back the goods.
  • To speed up the identification of your product return the returns reference (RMA Number) must be clearly highlighted on the outside of the package, in such a way that it does not damage the original product. Product returned without an authorisation number will require identification from all sales of the product, this can add further time and delays in processing the return as refunds cannot be made until we are sure the correct invoice has been identified for the product. (Returned goods that were not cancelled in writing within 14 days will be returned to you for an administration fee of £49)

 

Returns Address:

Village Domestics Supplies Limited
395 Stockport Road
Timperley
Cheshire 
WA15 7UR

Please note that if you have multiple deliveries on one order, the 14 days begins the day after the final delivery for that order.

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