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Have a question? Search our FAQs

Below you’ll find answers to the questions we get asked the most about appliances sizes, repairs, spare parts and our opening times.

 Before You Order

Do you give discounts or price match?

If you find an item cheaper elsewhere, we will always offer you our best possible price. From time to time, we’ll offer discount codes on selected products. These codes will be active for a specified time, subject to availability.

When will you deliver?

Because we are a family business we offer delivery on Monday, Tuesday, Thursday and Friday between 9-5pm. Need some notice? no problem just let us know at the time of ordering and our delivery team will give you an hours notice at no extra cost.

I'm not sure when I want delivery?

No problem. Order today to secure the price and you can select a date up until 4 weeks in the future. If you need to change it at any time, just give us a call.

Dimensions and Measuring

You should always measure the space where your new appliance will be fitted before placing an order. We display the product dimensions and sometimes a technical drawing, this is so you can make sure the product will definitely fit in place. If you’re unsure about the product dimensions or whether it will fit the space you have, call us to talk to one of our trained specialists.

Please note that any product dimensions are the base dimensions only and do not include handles, controls or any other protruding features. The product dimensions we offer only represent the casing of an appliance.

While we endeavour to be as precise as possible; any measurements or dimensions present on our websites should be treated as approximates.

Images displayed on our websites are offered for illustrative purposes. We can’t guarantee that images displayed on the screen will appropriately reflect the colour of the product you order. Please note that manufacturers may offer varying colours.

We do our utmost to make sure that our product specifications are accurate and due to regular research and product development we may change information, as required, without notice.

Your order

I need my appliance connected and the old one taken away?

Perfect!, unlike other retailers our prices include delivery installation and removal of your old appliance as standard. If you would not like us to install or remove your order appliance we will remove the price from your order.

Can I change my delivery date?

Yes you can change your delivery date up to the day before, just give our team a call on 01619801110

Do you sell and install built-in & integrated appliances?

No problem, we specialise in all built-in and integrated appliance and offer a fully fitted service for all of our appliances. We can also arrange to swap hinged doors on fridges and freezers at the time of install just give us a call on 01619801110.

Manufacturer Warranty

Once you receive your new appliance you should register it as soon as possible with the manufacturer to activate their warranty. This is really important as they will offer you the best cover and service options for your new appliance.



All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer’s local service centre to confirm this.



Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 1,000’s products from most major manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here.



If you are unable to contact the manufacturer or if you are unhappy with their service then send us a message and we will do our best to solve your problem.

After you’ve ordered

Easy cancellation and returns

If you are a consumer based in the UK and not a business or organisation then this section applies to you. If you are a business, please refer to our Commercial Terms where you will find the relevant information for you.

We want you to be entirely happy with your purchase from Village Domestics Supplies. If you change your mind after placing your order you are still able to make a cancellation, regardless of the reason, without any fee before the item is despatched.

Once despatched, if you have ordered the wrong item by mistake, you have 14 days from the day following your delivery to let us know if you want to return your product(s) so long as they are unused. (Excludes business customers.)
Please note: You are responsible for the cost of returning unwanted/cancelled items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.

We cannot stress enough how important it is to check your order on delivery.

Upon delivery (and whilst the delivery team is still there) we recommend you give your product(s) a thorough all round check as any damage needs to be reported immediately. Once a signature has been recorded by the delivery provider any damage stated afterwards is not covered by insurance. This does not affect your statutory rights.

It is also to your benefit to report things on delivery as it can be more expensive to return large appliances with the need for correct packaging etc. If you no longer have the original packaging, or it has been rendered unusable, it is your responsibility to obtain adequate packaging material required for safe transport of the goods.

Please Note:
If you are beginning any big kitchen projects, meaning you won’t be opening your new products for a while, we still advise you to check everything on delivery. If this is the case, and any problems are noticed after the 14 day period and the products are still unused, we recommend that you contact us to discuss the situation, and we will advise you as best we can.

You may cancel your order within 14 days from the day following delivery subject to the following conditions and returns process:

  • To process the return it’s always quicker to first contact our team on 01619801110
  • For all cancellations:
    • You must cancel in writing within 14 days from delivery.
    • You are responsible for the cost of sending back the goods.
    • You have a statutory duty to take care of the goods. Damage or distress caused or allowed by you to the product may void your right to return the product.
    • You may examine the goods as you would do when purchasing in a shop. You have a duty to take care of the goods. Cancelled orders where the goods are returned damaged, worn, scratched, modified (including software setup if applicable) or missing any of the supplied equipment, including filters, screens, stands, batteries and other accessories will be rejected and returned to you.
    • If the goods are returned with any damage, you will be charged for the diminished value of the goods.
  • We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
  • You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing you are fully liable for the cost of the goods.
  • You are responsible for the cost of sending back the goods.
  • To speed up the identification of your product return the returns reference (RMA Number) must be clearly highlighted on the outside of the package, in such a way that it does not damage the original product. Product returned without an authorisation number will require identification from all sales of the product, this can add further time and delays in processing the return as refunds cannot be made until we are sure the correct invoice has been identified for the product. (Returned goods that were not cancelled in writing within 14 days will be returned to you for an administration fee of £49)

 

Returns Address:

Village Domestics Supplies Limited
395 Stockport Road
Timperley
Cheshire 
WA15 7UR

Please note that if you have multiple deliveries on one order, the 14 days begins the day after the final delivery for that order.

If your appliance arrives damaged

PLEASE CALL US IMMEDIATELY TO REPORT DAMAGE

Over 95% of our orders arrive on time and in the same excellent condition they left our warehouse. If you notice any damage at the point of delivery the order can be refused and returned to the driver. For very large items that are delivered by 2 man carriers, we include an unboxing service. The driver will help you unbox and wait whilst you check the goods, please take advantage of this service so damage can be reported immediately and the goods taken away and quickly exchanged.

As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It’s very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn’t possible, we consider it reasonable to check your items within 5 days, however we appreciate there can be exceptional circumstances which we would review on a case by case basis. If you do not intend to use your goods immediately, please open and inspect them before storing, Damage requests reported too late will be refused.

NOTE: Do not try to fit an item/appliance if it is damaged, without calling for advice first. If you are responsible for any further physical damage to the item you will be charged – Consumers returning goods bought at a distance or off-premises will be liable for any diminished value of returned goods that results from the consumer handling the goods beyond what is necessary to check them.

If your appliance is faulty

PLEASE REGISTER YOUR PRODUCT WITHIN 30 DAYS OF DELIVERY.

On rare occasions, products may develop a fault. Our flexible no fuss policy for dealing with faulty goods is intended to ensure you get the fastest resolution possible and minimise the time you are without a working item.

All new goods we sell to the UK consumers have at least 12 months warranty.

Our policy for dealing with faulty items differs depending on when the fault happens. NOTE To return your goods to us, it’s often useful to call the manufacturer’s help line for fault diagnosis and obtain a fault reference number. This helps to ensure the goods are actually faulty as in over 50% of cases, goods that are first thought to be faulty actually work.

Faults Occurring Within 30 Days of Receipt: If any of our products develop a fault within the first 30 days we will be happy to help you resolve the issue. For repair or replace, if you purchased a large kitchen appliance it is often faster to call the manufacturer direct who will arrange for an onsite visit from an engineer, however, we will be happy to do this for you if you prefer. To contact the manufacturer.

If an engineer is unable to repair the goods they will provide a reference number and direct you back to us to arrange a replacement. Whilst you don’t need to obtain the returns reference in advance, it makes it much faster to prove there is a fault and avoids additional product inspection checks by us. To speed up the process please have the reference number to hand when you contact us. Your statutory rights may allow refunds in specific instances, please call us if you need advice. Please note that Items returned without a manufacturer reference will have to be inspected before being accepted. This may cause delays processing your faulty return and items where we can’t find a fault will be returned to you for a small handling fee.

For all other faults after 30 days we’ll be happy to help. If the product is still within warranty we can advise you on the best options to have it repaired quickly, if it’s outside warranty we can give you alternate repair options, some of these may be chargeable. These do not affect your statuary rights.

Please note a handful of manufacturers include a warranty registration form in the box which may give you additional benefits – please don’t forget to complete this and send it off within the specified time period.

If you have purchased a Kitchen Appliance for commercial use (such as hotel or nursing home) please be aware that most manufacturers only provide a warranty for domestic use. These terms do not affect your statutory rights. 

Please call our Sales team to enquire about warranty extensions.

If you need to return goods to us please:

  • Include all the items that you received in the original shipment including packaging, and ensure you package the product well. We may not accept liability for any goods damaged in transit due to insufficient packaging and a replacement or refund may not be offered.
  • Make sure all goods are tested on return to verify the fault and always before a replacement or refund is processed. Any goods proven to be non-defective will be returned to you. 

*Your warranty guarantee excludes faults caused by misuse, neglect or accidental damage. Batteries and other perishable or consumable items are also excluded. These terms do not affect your statutory rights.

Manufacturer Warranty

Once you receive your new appliance you should register it as soon as possible with the manufacturer to activate their warranty. This is really important as they will offer you the best cover and service options for your new appliance.



All new goods we sell to UK and Irish consumers have at least 12 months warranty. If you live in another country the warranty usually has the same terms but you will need to check directly with the manufacturer’s local service centre to confirm this.



Most of the purchases you make have lifetime technical support directly with the manufacturer*. As we sell over 1,000’s products from most major manufacturers it is not possible for us to provide you with the same level of technical expertise as the manufacturers. To find the contact details of their dedicated helpline, please click here.



If you are unable to contact the manufacturer or if you are unhappy with their service then send us a message and we will do our best to solve your problem.

How to contact us

We hope that your experience of shopping with us has been more than satisfactory – but if there’s something you’re not happy with, we’d like to hear from you so we can try and put things right.

Contact us straight away

In the first instance, please contact our team as soon as possible.

Telephone number: 0161 980 1110 – This is usually free to call from most landlines and mobile packages.

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